Where To Go? 

Safety first. And last.

Taking your car to a Volkswagen Certified Collision Repair Facility (CCRF) helps ensure:

• Trained employees, certified in Volkswagen collision repair, perform the work on your vehicle
• All services will follow strict, mandated repair procedures per Volkswagen standards
• Wherever feasible, the facility will use Genuine Volkswagen Parts
• Employees have access to exclusive Volkswagen technical tools and repair information
• All vehicle warranties will be maintained

We're here to help.

Here’s some advice on choosing a collision repair shop:

• Check with your Consultant at your Volkswagen dealer to see if they recommend a particular Volkswagen CCRF—some dealerships actually have on-site collision repair facilities
• Ask friends or family members who drive a VW for a recommendation
• When talking with a CCRF or other repair shop, ask about training, certifications, and qualifications
• Ask the shop if they use Genuine Volkswagen Parts, and whether they participate in Volkswagen programs that help save money on those parts
• Listen to your gut, and make sure you feel comfortable working with the shop before making a commitment

*Remember, not even your insurance company can insist that you use a specific shop, so don’t commit to any facility until you’re comfortable they’re the right folks to get the job done. What’s the best way to get that peace of mind? Insist on having your car repaired at a Volkswagen Certified Repair Facility with Genuine Volkswagen Parts.

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What To Do?

Collisions happen. It’s that simple.

But first and foremost, here’s what you need to do to help ensure your safety and peace of mind if you’re in an accident:

• Call the police, and request an ambulance if you need one (or anyone else involved does)
• If possible, move your vehicle out of traffic into a well-lit place that’s easy to access
• Collect your driver’s license, registration, and insurance information for the police when they arrive—filing a report will help speed up the insurance claims process
• Contact your insurance company to let them know what’s happened
• Exchange information with the other driver (if another vehicle is involved), including name, phone number, insurance company and policy number, driver’s license, and license plate numbers—and remember, they’re scared and frustrated too, so keeping calm and sticking to the info will help make everything go smoothly
• If possible, use your smart phone or other camera to take photos of the damage—taking pics of driver documents like driver’s licenses and other info mentioned above may be easier than writing everything down as well

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Know Your Rights?

Before you worry about the bill, make sure you know your rights.

Being aware of your rights—with your insurance company and with your repair facility—provides peace of mind, and can help
protect you and your vehicle during the collision repair process.

Educate yourself.

No one wants to think about a collision, but it helps to educate yourself in advance:

• Does your current policy include coverage for new OEM parts like Genuine Volkswagen Parts?
• Can you add an OEM parts rider to your current policy?
• Does your insurer offer another policy that covers OEM parts in case of a collision?
• Remember that insurance coverage varies by provider and by state, so if your provider doesn’t offer coverage for Genuine Volkswagen Parts, shop around and see if you can find one that does

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Dealing with insurance.

When dealing with your insurance company after a collision:

• Know that you’re allowed to take your vehicle to the repair facility of your choice—Volkswagen makes the decision easier with a Volkswagen Certified Collision Repair Facility (CCRF) near you
• You’re in control, so don’t let your insurance company dictate the entire claim process—you have the right to complete your own research and get estimates before you start any repairs
• Insurance companies often recommend drivers use one of their preferred repair facilities—but they also let you take your vehicle to the facility of your choice, like a Volkswagen CCRF, where repairs are made according to Volkswagen standards and specifications
• Some insurance companies offer riders so you don’t pay out of pocket for using specifically made for your Volkswagen

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Know your rights.

Before you commit to repairs:

• You don’t have to release your Volkswagen from a tow yard (if that’s where it is) until you’ve decided on a repair facility
• When you get a repair estimate, the repair facility is required to tell you which parts will be replaced and which type of parts they will use to replace them
• You have the right to insist on using Genuine Volkswagen Parts
• You have to consent in writing before any repairs can be performed—including agreeing to which parts will be used—so don’t sign anything until you read and are comfortable with it
• If any part of your estimate is unclear, ask questions until you understand—don’t let anyone rush you, as you should know what to expect with your repairs and service
• If you experience any issues with a repair, you have the right to take your Volkswagen back to the shop and have the work corrected
• Remember that laws can vary state by state, so visit your state’s website to get specific information.

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